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Shipping, Returns/Refunds, & Guarantee
Free USPS Priority Shipping
Our free shipping offer applies to any order with a shipping address in the United States or Puerto Rico All orders placed before 12PM Central Time on a business day will typically ship out the following business day. Estimated delivery time is 5-7 business days. Tracking is included but delivery date cannot be guaranteed.
Accurate Address Information
Please confirm your shipping and billing information when placing your order. We do NOT manually input your address. All orders are automatically generated from the information you input on our website. Please make it your responsibility to verify your address is complete and accurate. Include your apartment, suite, or unit number to ensure the correct delivery of your order.
Tracking Your Order
Once your order has been packaged and shipped and the carrier has generated a tracking number, you will be emailed tracking information. This usually happens within 2 business days after you place your order.
Delivery of your Shipment
USPS drivers will typically leave your package in your mailbox, but if the package does not fit, they may choose to leave it at your door or leave a note to pick it up at your local post office.
Lost Packages
If your package is lost or stolen and tracking shows it was delivered to the address you supplied when you placed your order, we will not be held liable for reimbursement or replacement. We suggest you check with all family members, neighbors, or any other person that may have accepted or stored the package for you and contact your local post office regarding the delivery by your carrier.
Damaged packages must be reported to us within 1 business day of receipt. These packages will be reported to the carrier for a damage claim. Please take pictures and do not discard packaging or product until shipping issues have been resolved.
Return & Refund Policy
Dietary supplements will ONLY be considered for reimbursement if packaging is unopened and in original condition.
A return authorization number is NOT needed but we MUST be notified in writing (hard copy or email) the reason product is being returned and we will provide the correct address, the product should be returned to.
All items must be received by Golden Standards Co. LLC within 30 days of purchase date. A 15% restocking fee will be assessed on all returns. In most cases, refunds will be made to the credit card or PayPal account used for the original purchase. Please allow two billing cycles for the refund or credit to appear on your statement.
Customer is responsible for the cost of return shipping and getting the product back to us in original condition.
RETURNS:
Golden Standards CO.
PO Box 6674
Galena, Illinois 61036
125% Money-Back Guarantee Program
This guarantee is only valid if purchasing from our website through Golden Standards Company LLC. This guarantee is not offered if your purchase is made through a Distributor, Storefront, Retailer, 3rd Party or any other websites online that sell “Kidney Stuff”. Please contact that supplier directly regarding their return policy. Proof of point of purchase will be required.
By implementing this guarantee, you as the consumer are giving us full consent to review your medical and personal information. Your private information will be handled with care and will never be shared, published or sold to a third party.
To implement the guarantee, DAILY and consistent use of Kidney “Stuff”™ at the recommended dosage for a period of 3 months (90 days) is required. A 3-month supply must have been purchased or 3 consecutive purchases of the one-month supply.
The refund period will run from the Original purchase date for a period of 120 days. After 120 days this offer is null and void.
Lab Work Details: Please include your dated blood work report before you started using Kidney “Stuff”.™ (Lab work should have been completed at a maximum of 45 days before starting kidney stuff) reflecting your name, blood creatinine, GFR and other levels. Also include your most recent and dated REPEAT blood work completed during the final weeks (days 70-90) of the 3-month period of consuming Kidney “Stuff”™ showing your name, blood creatinine, BUN, GFR and other levels. Your repeat blood work should be drawn while you are still consuming Kidney Stuff.
A ONE time refund for a maximum of 3 months of Kidney “Stuff”™ plus an additional 25% will be provided if all of the above conditions are met and there is no improvement in your overall kidney health.
Please notify us via email info@goldenstandards.com if you are implementing the 125% guarantee after use and mail us your receipt(s) for purchase as well as both sets of lab work to:
MAIN OFFICE:
Golden Standards CO.
ATTN: 125% Guarantee
3600 S Vogel Drive
New Berlin, WI 53151
Golden Standards Co. LLC reserves the right to change or alter this guarantee at any time or decide on a fair resolution in any given situation regarding this guarantee and refund.
Please note that the Return/Refund Policy is different from the 125% Guarantee.*